Here are four MUST DOs to engage staff.
- Make the processes and supporting documentation easily accessible. No one should be keeping multiple versions in their top draw!
- Make it easy for staff to comment and give feedback on the written documents so that you have a culture of continuous improvement.
- Be clear on a communication plan and how staff can get their queries on processes addressed.
- Peer to peer learning accounts for 70% of learning so ensure your staff can cross pollinate their knowledge especially if everyone is working from home.