Staff Engagement and Compliance
In the last few years, we have seen a rise in staff engagement, and for good reason: engaged employees are more productive, satisfied with their work and happier at home. However, the focus on engagement has overshadowed another key point when it comes to employee performance: compliance.
Staff will always comply with instructions if they can see the value and benefits of doing so; however if they don’t feel like they’re part of a team or that they’re part of something bigger than themselves then compliance is far less likely. In this article, we’ll look at some ways that you can ensure your staff buy into company procedures and processes so that everyone is working together towards one goal; increased productivity!
Procedures are a set of steps that need to be followed to complete a task, or process. For example, if you have a procedure for filing documents with the government, this will include the steps required for filling out the paperwork correctly and submitting it on time. Procedures should be in place so that all staff know what they need to do in order for work to get done effectively and efficiently.
Assure staff buy in
- Your staff is a key factor in compliance and therefore, it’s important that you ensure buy-in from them.
- Don’t just say “I’m going to do this” or “we are going to do this,” but also ask for their input.
- It’s not just about having procedures and processes in place, it’s about making sure they’re followed as well.
Communicate regularly with staff
You can use different types of communication to make sure all staff are aware of the latest changes. For example, if you have an email list for staff members, send out emails with important information. If you have a website that is accessible by your employees and customers, post updates there as well. You can also send text messages or post on social media sites such as Facebook or Twitter. Some people prefer to get their news via text message or direct message rather than reading it in an email or on a website.
Make sure your communications are clear and concise so they don’t leave readers confused about what they need to do next—or worse yet, frustrated because they don’t understand what’s being asked of them! Also remember that some people prefer one type of communication over others: some may prefer emails while others would rather read blogs; still others might like listening to podcasts while driving home from work instead of checking out company updates through their smartphone during lunch hour (or maybe even upon arriving at work).
Make it easy
Make it easy to comply. This is the most important thing. If you make it too difficult for staff to comply with your procedures and processes, they will find another way around them and that can have disastrous consequences for your business.
It’s vital that everyone understands what they need to do and how they can do it, so:
- Make sure all staff are fully aware of company procedures and processes. You should also make clear which parts of the process are optional or where there are opportunities for discretion (e.g., if a customer wants something done differently).
- Use a visual approach – diagrams, flowcharts and other visual representations help people understand what you want them to do in an unambiguous way without needing any additional explanation or training. You may even want to consider using videos as part of this approach; videos tend not only increase understanding but also raise engagement levels when used effectively!
Make it simple
To engage staff, you need to make it simple. Here are some ways to do that:
- Use a simple language. If your staff doesn’t understand your message, they won’t respond.
- Use a simple structure for the information you’re sharing, such as bullet points and short sentences instead of long paragraphs and complex ideas.
- When writing emails, limit yourself to one idea per paragraph and use short sentences with lots of white space between them (this makes them easier to read).
- Use simple examples where possible, rather than abstract concepts like “the company” or “our values”. For example, if you want people to recognize that they can speak up when they see something going wrong in the workplace (one of our core values), tell them about an incident where someone did just that—and how it helped everyone involved! A story like this will make it much easier for staff members to see themselves doing something similar in future situations; plus it’ll help them remember the lesson because it’s more likely that they’ll associate themselves with what happened in the story than with knowledge about company values generally (which may seem too abstract).
- Use diagrams and flowcharts whenever possible instead of words alone: these visual aids often help people grasp complicated concepts quickly without needing lots of explanation from others first
Staff will always comply with instructions if they can see the value and benefits.
- Staff will always comply with instructions if they can see the value and benefits.
- Staff must be trained in order to comply with procedures and processes.
- Staff must be audited on a regular basis, to ensure compliance.
- Staff must be assessed, in order to ensure that they are capable of doing the job correctly.
Audit reports must be documented and shared/discussed, so that staff understand what improvements need to be made in terms of processes and procedures.
Engaging staff in company processes and procedures is important. However, it’s not enough to tell employees they need to comply with your instructions. You need to make sure they understand why these processes are in place and how their compliance will benefit them as well as the business. This will ensure that you get the buy-in from your team members that you need, which means better results for both sides!